Terms & Conditions

  • Bag must be left in front yard for easy access and to avoid any issues with pets
  • Bag is to be filled with green waste ONLY, no dirt, concrete, animal excretion, metal, and general waste, etc. Green waste from our garden bags is recycled as garden mulch and used in gardens around Townsville. Only clean green waste accepted
  • Garden bags have a weight limit of 80kg and a volume limit to the fold over flaps. If the bags are overfilled, an excess charge of $10 will apply. As the health and safety of our staff is paramount, we would appreciate your cooperation in maintaining this limit
  • Our collectors will only pick up green waste that has been put in the bag unless other arrangements have been made
  • If you do not require a pick up for that month, call or text 24hrs before your scheduled pick up and no charges apply. The next month pick up will be scheduled as normal
  • If your bag is empty and no notice is given, full monthly charges will apply
  • Payments can be made by cash, credit card and direct deposits. (2% surcharge on credit card)
  • Payment is due upon delivery of bag and each service including extra collections
  • Damaged, lost or stolen bags or frames will incur a fee of $40 per frame and $20 per bag.
  • Garden bags and frames remain the property of Hughie’s Garden Bags
  • Once your account remains unpaid for two months, services will be suspended until all outstanding monies are received. If still payment has not been received by your next collection date, your service will be cancelled.
  • If your service has been cancelled due to an unpaid account, you have seven days to pay the outstanding monies before it is sent to our debt collection agency for recovery.
  • Any expenses, costs or disbursements incurred by Hughie's Garden Bags in recovery or attempted recovery of overdue monies, including debit collection agency and/or solicitor's costs, shall be paid by you, the customer in full.
  • Services will continue until cancellation has been made by you, the customer via phone, text, email or in person giving at least 24 hours' notice. This includes paid in advanced customers.
  • Prices are subject to change.
  • Hughie's Garden Bags reserves the right to refuse service to any customer who is not willing to comply with our terms and conditions.
  • Whilst all care will be taken, Hughie’s Garden Bags will not be held liable for any damages or injury caused by our bag or frame to persons or property.
  • By accepting a bag and frame from Hughie’s Garden Bags you, the customer, hereby acknowledge and accept to abide by Hughie’s Garden Bags terms and conditions
  • Hughie's Garden Bags reserves the right to amend these terms and conditions if, and when necessary and will be displayed at www.hughiesgardenbags.com.au